DevOps / Cloud Support Engineer

June 2024 – Present

• Designed and maintained scalable server infrastructure across cloud platforms (AWS, GCP, Tencent Cloud) and on-premise environments to ensure high availability and performance.
• Led complex server and data migrations, including AWS to on-premise transitions, Tencent Cloud migrations, and inter-office physical server relocations—executed with minimal downtime and increased operational efficiency.
• Planned and deployed IT infrastructure for new office setups, including firewalls, network switches, access points, and cloud service integration.
• Implemented automated deployment pipelines and Infrastructure as Code (IaC) using CI/CD tools, streamlining environment provisioning and reducing manual configuration errors.
• Engineered comprehensive domain and website monitoring systems to track domain registrations, SSL expirations, and uptime. Alerts were integrated with Telegram and Slack, with logs stored in MongoDB for auditing.
• Automated domain monitoring and server health checks using Python scripts and cron jobs to proactively detect issues.
• Scaled Kubernetes clusters by adding server nodes and migrating pods, enhancing application reliability and load handling.
• Monitored and resolved critical production issues, such as Dev Logstash and Kubernetes (Kuboard) crashes, maintaining system uptime and availability.
• Utilized monitoring tools like Zabbix, Prometheus, Grafana, and AWS CloudWatch for proactive issue detection and performance optimization.
• Optimized cloud costs and performance by continuously monitoring resource usage and billing across environments.
• Configured NGINX and OpenResty as high-performance reverse proxies and load balancers, implementing SSL termination, HTTP/2, rate limiting, and advanced caching strategies to improve traffic handling.
• Configured and managed Windows Server environments, including ASP.NET, IIS, Microsoft SQL Server, RabbitMQ, and Redis on GCP-based infrastructure.

Network Engineer / IT Executive

March 2021 – June 2024

• Managed and supported IT infrastructure including servers, networking equipment, CCTV, VOIP systems, and access control across multiple sites.
• Led the planning and implementation of network upgrades, cybersecurity improvements, and system automation projects.
• Provided hands-on support for desktop setups, software installations, and internal web systems.
• Produced video content and maintained company websites as part of broader IT responsibilities.

On-Site Support Engineer

Jan 2020 – Dec 2020 (1-Year Contract)

• Provided technical support for Wi-Fi connectivity at Sunway University Residence.
• Ensured consistent, high-quality Internet access for students and residents by resolving network-related issues efficiently.

Intern – Network Operations

Jan 2022 – Mar 2022 (3 Months)

• Maintained and configured network infrastructure across Bandar Sunway, including Access Points, Switches, and Routers.
• Proactively identified and resolved network issues to ensure minimal service disruption.
• Contributed to the overall improvement of customer experience by ensuring optimal network performance.

Junior Mobile App Developer

Jan 2018 – Aug 2018 (8-Month Contract)

• Maintained and enhanced an HR mobile app by fixing bugs and implementing 20+ new features.
• Independently developed a prototype shopping app using Ionic Framework and ASP.NET.
• Collaborated in agile development cycles, contributing to both frontend and backend tasks.

Intern – Web Development

Aug 2017 – Dec 2017 (3 Months)

• Assisted in enhancing the iScholar web platform alongside a senior software engineer and a fellow intern.
• Resolved key bugs and contributed over 10 system improvements, optimizing usability and stability.
• Met project deadlines consistently and ensured delivery of quality work under minimal supervision.

2018 - 2020

• CGPA: 3.60 (68.07%)
• Recipient of the Jeffrey Cheah Community Scholarship

Courses & Activities:

• Completed Computer Hacking Forensic Investigator (CHFI) Course
• Completed Certified Ethical Hacker (CEH) Course
• Participated in City Hack Hackathon organized by Sunway Tech Club & Sunway iLabs
• Earned Cybersecurity Fundamentals Certification by ISACA [Certificate]
• Completed NxForce Cybersecurity Program by MDEC & Asia Cybersecurity Exchange [Certificate]
• Completed PREMIER-PRIDE CHALLENGE 2019 Cybersecurity Modules by MDEC & Microsoft
• Attended “Next Gen of Cybersecurity Professionals” program by Iverson & EC-Council
• Joined Berkeley Method of Entrepreneurship Bootcamp through Sunway iLabs
• Treasurer & Committee Member, Sunway Tech Club
• Volunteer roles at Google I/O Extended 2019 & Angular Conference – Crowd management, registration, and logistics

Developed a strong foundation in cybersecurity and networking, reinforced by hands-on experiences, professional certifications, and leadership in tech communities.

2015 - 2017

• CGPA: 3.89 (75.06%)
• Recipient of the Jeffrey Cheah Community Scholarship

Courses & Activities:

• Completed Lead 25: Personal & Project Mastery by Leaderonomics Campus
• Attended Diode Youth Leadership Camp by Leaderonomics
• Volunteer at Global Leadership Summit – Corporate Edition
• Childcare volunteer at My Shining Star Foundation
• Admin Assistant at Pusat Jagaan Rumah Juara, Petaling Jaya

Achieved academic excellence while actively participating in leadership, social impact, and youth development initiatives.

Sijil Pelajaran Malaysia (SPM)

2013 - 2014

SMK Sri Utama

• Science Stream: 6A, 2B, 1C

Activities:

• Secretary, Koperasi

• Attended Management Development Program by Glorified (Facilitator: Nur Ainnee @ Eunee) — Emphasized leadership, strategic planning, and professional growth.
• Outdoor Expeditions & Mountain Hiking — Demonstrated perseverance and teamwork through:
  • Climbed Mount Kota Kinabalu (Highest peak in Malaysia)
  • Hiked Gunung Datuk Recreational Forest
  • Hiked Gunung Angsi
  • Explored Tip of Borneo – Coastal trekking and cultural experience

These experiences reflect strong discipline, adaptability, and leadership in both professional development and physically demanding environments.