About
A tech enthusiast driven by a passion for solving real-world problems through innovative solutions in IT, Cloud, and Software Development.
DevOps / Cloud / Network / IT Engineer & Full Stack Developer
Versatile tech professional with hands-on experience in system administration, cloud infrastructure, cybersecurity, and web development.
I specialize in bridging the gap between development and operations, ensuring secure, scalable, and efficient systems.
- Phone: +6010-2155 919
- Email: marksio97@yahoo.com
- City: Kuala Lumpur, Malaysia
- Degree: Network & Cybersecurity
- Job Status: Actively Seeking
- Freelance: Availability
Facts
Committed to excellence with a strong track record in delivering value to clients, handling multiple projects, and maintaining high service standards.
Happy Clients Delivered value-driven solutions to over 238 clients across various industries.
Projects Completed over 120 projects, including network deployments, cloud setups, and web development.
Hours Of Support Over 4,550 hours dedicated to providing technical support and maintaining critical systems.
Hard Workers Collaborated with 28 dedicated professionals in multidisciplinary teams to achieve project goals.
Skills
Proficient in DevOps tools, cloud platforms (AWS, GCP, Tencent Cloud, Huawei Cloud), networking, cybersecurity, and full-stack development.
Resume
Career Objective
- Pursuing a challenging role in Software Development, Cybersecurity, and IT Infrastructure.
- Committed to ongoing professional growth in dynamic environments.
- Dedicated to leveraging skills for achieving company goals.
Professional Experience
DevOps / Cloud Support Engineer
June 2024 - Present
UP DevLabs, Kuala Lumpur, Malaysia
- Deployed and maintained scalable server infrastructure across cloud and on-prem environments.
- Led cloud migration projects, improving system performance with minimal downtime.
- Monitored systems and resolved issues using tools like CloudWatch, Zabbix, Prometheus.
- Automated deployments and infrastructure using CI/CD pipelines and IaC tools.
Network Engineer / IT Executive
March 2021 - June 2024 (3 Months)
Careglove Global Sdn. Bhd. (Subsidiary of CAREPLUS GROUP BERHAD)
- Collaborated within an IT Infrastructure team to enhance, maintain, and support daily operations.
- Orchestrated planning, analysis, design, implementation, and maintenance of diverse Network, Security & CCTV Systems.
- Provided comprehensive support for various sites under Careplus Group Berhad, covering Networking, Servers, CCTV, Door Access, VOIP System, Design, Video Editing, Website maintenance, PC Support/Setup.
On-Site Support Engineer
January 2020 - December 2020 (1 Year Contract)
Sunway Computer Services Sdn. Bhd.
- Provided technical support for WiFi issues at Sunway University Residence.
- Ensured seamless and high-quality Internet access for users.
Intern
January 2022 - March 2022 (3 Months)
Sunway Digital Wave Sdn. Bhd.
- Spearhead network maintenance for Bandar Sunway, focusing on configuring Access Points, Switches, Routers, etc.
- Ensure optimal functionality of the entire Sunway network, prioritizing a seamless customer experience during internet usage.
- Proactively troubleshoot and resolve network issues to uphold high-quality service standards.
Junior Mobile App Developer
January 2018 - August 2018 (8 Months Contract)
Visual Solutions (M) Sdn. Bhd.
- Collaborated with a team to maintain and enhance a Human Resource mobile app.
- Rectified bugs in the existing app and introduced approximately 20 enhancements, significantly improving app functionality.
- Independently developed a basic shopping mobile app utilizing the Ionic framework and ASP.NET.
Intern
August 2027 - December 2017 (3 Months)
iScholar Sdn. Bhd.
- Collaborated with an intern and a senior software engineer to enhance the iScholar web system.
- Successfully addressed bugs and implemented approximately 10 enhancements, enhancing overall web functionality.
- Efficiently managed assigned tasks, consistently meeting criteria and deadlines.
Education
Bachelor (Hons) Degree of Information Technology (Computer Networking & Security) - Cybersecurity
2018 - 2020
Lancaster University & Sunway University
- CGPA : 3.60 (68.07%)
- Jeffrey Cheah Community Scholarship Holder
Course Taken / Activity Participated:
- Attended Computer Hacking Forensic Investigator (CHFI) Course
- Attended Certified Ethical Hacker (CEH) Course
- City Hack Hackathon organized by Sunway Tech Club in collaboration with Sunway iLabs.
- Cybersecurity Fundamentals Certification by ISACA.
- NxForce by MDEC & Asia Cybersecurity Exchange.
- PREMIER-PRIDE CHALLENGE 2019, Cybersecurity Modules by MDEC & Microsoft.
- Next Gen of Cyber Security Professionals by Iverson or EC-Council and Certified Ethical Hacker (CEH).
- Make It Challenge and Berkeley Method of Entrepreneurship Bootcamp organized by Sunway iLabs.
- Treasurer & Committee Member of Sunway Tech Club.
- Volunteered for Google IO Extended 2019, Angular Conference 2019 in crowd management, ushering, registration, and food control roles.
Strong foundation in cybersecurity and networking, complemented by active participation in tech competitions, certifications, and leadership roles.
Diploma in Information Technology
2015 - 2017
Sunway University
- CGPA : 3.89 (75.06%)
- Jeffrey Cheah Community Scholarship Holder
Course Taken / Activity Participated:
- Lead 25 The Personal Mastery Stage & Project Mastery Stage by Leaderonomics Campus.
- Diode Youth Leadership Camp 2013 by Leaderonomics.
- Volunteered for The Global Leadership Summit (Special Edition – Corporate) in crowd management, ushering, registration, and food control roles.
- Assisted at My Shining Star Foundation in managing children.
- Served as an office admin at Pusat Jagaan Rumah Juara, PJ.
Gained solid IT fundamentals and leadership experience through academic excellence, hackathons, and community engagement.
Sijil Pelajaran Malaysia (SPM)
2013 - 2014
SMK Sri Utama
- Science Stream : 6A, 2B, 1C
Course Taken / Activity Participated:
- Secretary of Koperasi.
Services
Offering reliable and tailored IT and web solutions for individuals and businesses to elevate your digital presence and operational efficiency.
Resume Webpage
Create a sleek, modern digital resume that showcases your experience, skills, and personality—perfect for job applications or professional networking.
IT Infrastructure
Plan, implement, and manage IT infrastructure for small offices or home setups, including networking, storage, and system configurations.
Personal & Company Branding
Design and develop custom websites, logos, and digital tools to give your brand a professional and memorable identity online.
Resume Consultation & Optimization
Get expert advice and content revamp to make your resume more appealing, ATS-friendly, and impactful for recruiters and employers.
Custom IT Solutions
Need something unique? I provide customized IT solutions, from software setup to tailored automation and system integration based on your needs.
System Security & Uptime
Improve system stability and data protection through smart configurations, firewall setups, and proactive monitoring to ensure business continuity.
Testimonials
See how my work has helped clients on their digital journey.
Working with Mark has been one of the highlights of my professional journey. He’s not only incredibly skilled and knowledgeable, but also consistently reliable, supportive, and a fantastic communicator. Mark brings a positive energy to every project and always delivers with precision and excellence. Truly a colleague you can count on and learn from.
Chong Xing Zi
IT Executive of Careplus Group Berhad
Delivered a seamless setup for our company’s internal systems. Professional, responsive, and technically sharp.
Yang Kok Kian
COO of NexV Sygnergy Sdn. Bhd. (Subsidiary of CAREPLUS GROUP BERHAD)
Built a wonderful company website for Advanced NLK Sdn. Bhd. that communicates our brand and values clearly. Fantastic work!
Neo Teng Yi
CEO/COO of Advanced NLK Sdn. Bhd.
Mark’s knowledge in IT and problem-solving ability really stood out. Always ready to offer the right solution.
Yang Kong King
CEO/COO of Shelterguard Multitrading Sdn. Bhd.
Mark was easy to work with and communicated clearly at every step. A true partner in delivering results.
Lim Kian Ang
CEO/COO of Annex Computer Sales and Service
Working with Mark was a seamless experience—his clarity in communication, reliability, and collaborative spirit made him an exceptional partner in achieving our goals.
Eugene Teow
CEO/COO of Cygnus Technology Solutions
Contact
Got a project in mind or need IT help? Reach out—I’m always happy to chat or assist.
Location:
Avenue 10 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur